Studio Kapaas Return & Exchange Policy
At Studio Kapaas, we are committed to providing a seamless and worry-free shopping experience. Our 100% Buyer Protection Program ensures that we stand by you before and after your purchase.
General Return & Exchange Guidelines
- Eligibility: Products can be exchanged within 24 hours of delivery.
- Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Process: To initiate an exchange, please contact our customer service at studiokapaas@gmail.com within 24 hours of delivery.
- Shipping:
- Refunds: We do not offer refunds on articles once sold. If the desired size is not available, a credit note valid for 30 days will be issued.
Non-Returnable & Non-Exchangeable Items
Please note that the following items are not eligible for return, refund, or exchange:
- Sale Items: Products purchased during sales or with discounts.
- Coupon or Gift Voucher Purchases: Items bought using promotional codes or gift vouchers.
- Customized Products: Personalized or made-to-order items.
- Intimate Wear: Padded Tops, Swim wear and similar items.
- Material description is mentioned under every article and Original product pictures are shared hence no exchange will be possible based on Material or colour issues.
We strongly recommend reviewing our size chart carefully before purchasing.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 24 hours of delivery by emailing studiokapaas@gmail.com with clear images of the issue. It is important to note that when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well.
Important Notes
- Unboxing Video: An unboxing video is mandatory for processing exchanges or reporting damaged products.
- Product Condition: Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging are eligible for exchange.
Contact Us
For any queries or assistance, feel free to reach out:
- Email: studiokapaas@gmail.com
- Phone: +91 9322533334
- Office Hours: 11 AM to 7 PM IST (Open on all days)
By clearly outlining our return and exchange policies, we aim to provide transparency and build trust with our customers.